In order to ask questions at Tokai, I have had success with going to their web site
東海楽器製造株式会社
and using Google Chrome to translate since I don't speak Japanese.
Click the "Contact" tab
Fill out the form including the phonetic form of your name, Furigana.
This is an important and critical step in order to get through to Tokai.
You can use an on line translator like the one linked here to help you get a Furigama version of your name.
furigana - Translation into Japanese - examples English | Reverso Context
Good luck!
東海楽器製造株式会社
and using Google Chrome to translate since I don't speak Japanese.
Click the "Contact" tab
Fill out the form including the phonetic form of your name, Furigana.
This is an important and critical step in order to get through to Tokai.
You can use an on line translator like the one linked here to help you get a Furigama version of your name.
furigana - Translation into Japanese - examples English | Reverso Context
Good luck!