A
Anonymous
Guest
Much to my surprise, eBay have actually done something helpful. A seller failed to send me a couple of cheap CDs I bought - long story, he said they were lost in the post etc etc. Anyway, in frustration, I left the seller a negative, so he responded by giving me my first negative.
I complained to eBay that this was unfair, as I had done nothing wrong - I paid for a CD I didn't receive. I assumed nothing would happen, but I got this e.mail today.
We're really sorry to see that you received negative feedback from one of your sellers recently. You're one of our most active and loyal customers, so it's important to us to help you resolve this issue.
As you may know, we only remove feedback in very limited circumstances. However, since we've confirmed with PayPal that you made a payment for this item, we have decided to remove the feedback from your profile.
We're processing the removal request now; it may take a couple of days for the feedback to disappear from the website
So I thought I would share this with forum members - it does prove that it is possible to complain, and get something done, even by eBay. The negative feedback has already gone, so I have my 100% score back again.
Mike
I complained to eBay that this was unfair, as I had done nothing wrong - I paid for a CD I didn't receive. I assumed nothing would happen, but I got this e.mail today.
We're really sorry to see that you received negative feedback from one of your sellers recently. You're one of our most active and loyal customers, so it's important to us to help you resolve this issue.
As you may know, we only remove feedback in very limited circumstances. However, since we've confirmed with PayPal that you made a payment for this item, we have decided to remove the feedback from your profile.
We're processing the removal request now; it may take a couple of days for the feedback to disappear from the website
So I thought I would share this with forum members - it does prove that it is possible to complain, and get something done, even by eBay. The negative feedback has already gone, so I have my 100% score back again.
Mike