The batlord
Well-known member
I have purchased two guitars from him so far and both have been nightmares.
The first guitar, which I purchased two months ago and still haven't recieved (and probably never will) was a nightmare trying to get the acounting straightened out. It took Azuma a month to send me three invoices that were all identical even though I clearly pointed out the mistakes within them (which were many). Simple addition seems to be an issue with Azuma's company unless the addition is PayPal fees that should not be there.
The second guitar which I have recieved is actually not the guitar I ordered. Apparently, the fee that Azuma charges for 'repackaging' does not actually mean that the guitar is checked or even repacked in any way, shape or form. Instead, read 'repackaging fee' as 'cash grab.' According to Azuma himself, the company he purchased it from on my behalf admits the mistake and is perfectly fine with fixing the problem. Unfortunately, I have personally contacted them but they do not speak english. Again, Azuma has yet to initiate the claim through them and seems extremely reluctant to even begin the process. He briefly mentioned some kind of solution but has since not responded to any form of contact.
So here is a warning to all who would purchase anything from Azuma:
Do not expect correspondence to be smooth. After you give him some money the communication slows to a crawl or stops alltogether.
Do not expect to get the actual item you ordered.
Know that you might not even get an item you purchased and paid for.
Do not expect MOJs accounting to be even remotely close to what it should be.
Expect account changes to take minimum one month.
Expect to wait for your item for an extremely long time (if Azuma decides to actually ship it some day).
Do not expect any kind of reparations let alone actions if you have a problem arise.
DO NOT EXPECT GOOD SERVICE.
EXPECT TO GET SCREWED.
That said, I have heard nothing but great things from RINKYA. I would strongly advise not making the mistake I made and steer clear of Azuma and MOJ.
PS: I have kept each and every piece of correspondence with Azuma (emails, MSN Messenger conversations, shipping documents, etc) and have more than enough proof to back up all of my claims. I expect to see my account 'disappear' from MOJs website very soon. Fortunately, I have copies those as well. In fact, I am sure there will be a board member or two that will chime in with their own horror stories.
BUYER BEWARE
The first guitar, which I purchased two months ago and still haven't recieved (and probably never will) was a nightmare trying to get the acounting straightened out. It took Azuma a month to send me three invoices that were all identical even though I clearly pointed out the mistakes within them (which were many). Simple addition seems to be an issue with Azuma's company unless the addition is PayPal fees that should not be there.
The second guitar which I have recieved is actually not the guitar I ordered. Apparently, the fee that Azuma charges for 'repackaging' does not actually mean that the guitar is checked or even repacked in any way, shape or form. Instead, read 'repackaging fee' as 'cash grab.' According to Azuma himself, the company he purchased it from on my behalf admits the mistake and is perfectly fine with fixing the problem. Unfortunately, I have personally contacted them but they do not speak english. Again, Azuma has yet to initiate the claim through them and seems extremely reluctant to even begin the process. He briefly mentioned some kind of solution but has since not responded to any form of contact.
So here is a warning to all who would purchase anything from Azuma:
Do not expect correspondence to be smooth. After you give him some money the communication slows to a crawl or stops alltogether.
Do not expect to get the actual item you ordered.
Know that you might not even get an item you purchased and paid for.
Do not expect MOJs accounting to be even remotely close to what it should be.
Expect account changes to take minimum one month.
Expect to wait for your item for an extremely long time (if Azuma decides to actually ship it some day).
Do not expect any kind of reparations let alone actions if you have a problem arise.
DO NOT EXPECT GOOD SERVICE.
EXPECT TO GET SCREWED.
That said, I have heard nothing but great things from RINKYA. I would strongly advise not making the mistake I made and steer clear of Azuma and MOJ.
PS: I have kept each and every piece of correspondence with Azuma (emails, MSN Messenger conversations, shipping documents, etc) and have more than enough proof to back up all of my claims. I expect to see my account 'disappear' from MOJs website very soon. Fortunately, I have copies those as well. In fact, I am sure there will be a board member or two that will chime in with their own horror stories.
BUYER BEWARE
