Nighttrain
Member
- Joined
- Dec 1, 2005
- Messages
- 12
- Reaction score
- 0
Hey everybody,
I've been lurking around the forum, getting some great info from everybody and finally ended up ordering an ES130 in sunburst from Ishibashi last week. Ishibashi has been incredible to deal with and I couldn't be happier with their service, but the guitar came yesterday and has some issues. The main problems are what look to be finish flaws on the top of the guitar. I have photos, but don't have a way to post them (if anybody can, I'll forward you the pictures). The flaws look to be a couple of darker lines or drip marks (even possibly some flaws in the wood -- it's hard to tell) near the bridge of the guitar. They are VERY noticeable and I'm surprised Tokai/Ishibashi let it out the door this way.
The other issue is not as big of a deal -- the neck pickup volume knob is set really high (not close to the body of the guitar as the other knobs are). I'm pretty sure I can just adjust that myself and bring it down flush with the other knobs -- but again, I'm surprised that this sort of thing wasn't checked before the guitar was shipped out. The guitar also needs some adjustment as the high E string is fretting out, but that was expected and I can fix that myself.
Overall, I really like the sound and especially the neck of this guitar, but am dissapointed in the quality control at Tokai/Ishibashi -- especially after hearing all the glowing reports. What should I do? I'm leaning toward contacting Ishibashi and seeing if I can get some compensation back for the instrument and hanging onto it, but wanted to get your opinion. Has anybody had any involvement with Ishibashi like this? Anybody had to return anything? How was your experience?
Thanks!
I've been lurking around the forum, getting some great info from everybody and finally ended up ordering an ES130 in sunburst from Ishibashi last week. Ishibashi has been incredible to deal with and I couldn't be happier with their service, but the guitar came yesterday and has some issues. The main problems are what look to be finish flaws on the top of the guitar. I have photos, but don't have a way to post them (if anybody can, I'll forward you the pictures). The flaws look to be a couple of darker lines or drip marks (even possibly some flaws in the wood -- it's hard to tell) near the bridge of the guitar. They are VERY noticeable and I'm surprised Tokai/Ishibashi let it out the door this way.
The other issue is not as big of a deal -- the neck pickup volume knob is set really high (not close to the body of the guitar as the other knobs are). I'm pretty sure I can just adjust that myself and bring it down flush with the other knobs -- but again, I'm surprised that this sort of thing wasn't checked before the guitar was shipped out. The guitar also needs some adjustment as the high E string is fretting out, but that was expected and I can fix that myself.
Overall, I really like the sound and especially the neck of this guitar, but am dissapointed in the quality control at Tokai/Ishibashi -- especially after hearing all the glowing reports. What should I do? I'm leaning toward contacting Ishibashi and seeing if I can get some compensation back for the instrument and hanging onto it, but wanted to get your opinion. Has anybody had any involvement with Ishibashi like this? Anybody had to return anything? How was your experience?
Thanks!