Just want to share a sunny little story, folks.
As some of you may have noticed I've been on the search for a good Firebird that won't cost me an arm and a leg for a while. (See my "Tokai Firebird" thread). Out of frustration I mailed Tokai in Japan, and guess what? Less than 24 hours later they reply giving me all the answers I need. Now THAT's what I call keeping a good customer relationship!
I can't imagine any other company like Fender, Gibson, Fernandes, or whatever, would respond like that on a mail from one single "non-important" customer on the other side of the earth.
Anyone else with any experiences on this topic?
Is Tokai customer support really that good?
Gregert
As some of you may have noticed I've been on the search for a good Firebird that won't cost me an arm and a leg for a while. (See my "Tokai Firebird" thread). Out of frustration I mailed Tokai in Japan, and guess what? Less than 24 hours later they reply giving me all the answers I need. Now THAT's what I call keeping a good customer relationship!
I can't imagine any other company like Fender, Gibson, Fernandes, or whatever, would respond like that on a mail from one single "non-important" customer on the other side of the earth.
Anyone else with any experiences on this topic?
Is Tokai customer support really that good?
Gregert
